Communicating with an Impact

Course overview

The first mode of communication with this world is a “CRY”. As we grow, we use our body to communicate, for example the use of eyes and gestures. It is much later that we learn to use words to communicate our feeling and ideas.

Research tells us that human beings communicate only 7% by words, 38% by their tone and 55% with their facial expressions. It is therefore essential to pay attention to all three aspects to maximize our impact and influence. Culture, age, gender are some other dimensions that make communication sensitive and we must be conscious of these dimensions in our personal and professional lives.

Communication is a two-way street, it is as much about the communicator, as it is about the receiver. Most of us are guilty of thinking what we will say next when the other person is speaking. This common practice is the lowest level of listening. This course attempts to raise our listening to a level where we listen attentively not only to the words but also observe the body language to get the most accurate information and feelings of the communicator.

This training on “Communicating for impact” will be incomplete without the mention of the use of technology in communication. Technology has not only increased the pace at which we communicate, it has decreased the span of our attention. This phenomenon has given rise to the need for clear and precise communication, a skill that we will try to develop in this training.

Learning Objectives

The primary objective of this training on “Communicating for impact” is to learn how to communicate our ideas and feelings in a structured, concise and compelling way. This will be done with the help by understanding:

• The need for impactful communication
• Attributes of an effective communicator
• How to have a purpose driven and compelling communication
• Communicating with storytelling

Our Unique Training Methodology

• Group based discussions
• Breakout sessions
• Roleplays
• Simulation of voice and facial expressions
• Social learning of good bad and ugly communication
• Trainers guidance and perspective
• Applied learning of discussions

Training Medium

The training on “Communicating for impact” is designed in a way that it can be delivered face to face and virtually.

Pre-course Assessment

All participants are required to take a quiz to understand their preferred communication style. This information will be useful for self-reflection and increasing impact of our communication.

Course Modules

Module 1: Introduction and Ice Breaker

Every participant needs to introduce themselves and mention a recent scenario at workplace in which they were misunderstood.

Module 2: Understanding the different kinds of communication skills

• Written Communication
• Oral communication
• Nonverbal communication/ Body Language
• Presentations
• Story telling

Module 3: Characteristics of a good communicator

• Active listening
• Powerful questions
• Clarity
• Concise
• Facts and intelligent assumptions
• Coherent
• Respect

Module 4: How to be a good communicator

• Identify the objective of communication
• Listen to the other party
• Observe the body language
• Pace and tone
• Timing

Module 5: Optimum use of communication tools

• Postal mail
• Electronic mail (email)
• Telephones and mobile phones
• Video conferencing (ZOOM. MS Teams etc.)
• Social networking

Module 6: The power on nonverbal communication/ Body Language

• Facial expressions
• Posture
• Gestures
• Touch
• Space
• Voice and tone

Module 7: Soft skills in communication

Soft skills are most needed in collaborative assignments and are one of the most important components of a successful team. Problem solving abilities, intentions, honesty, work ethics, teamwork, leadership, initiative can be demonstrated by different ways of communication.

Module 8: Communication in the digital age

Technology has significantly changed the way markets and business operate. Digital devices have significantly changed how customers and employees work. It is therefore important to understand the medium of communication and the audience more than ever before.

Post-course Assessment

• At the end of the training every participant will list down which medium of communication they would like to practice more of in the next six weeks.
• Participants will also prepare a personal impact plan of how they will deliver positive and impactful communication.
• All participants will prepare a set of powerful questions which can be used in most of their work situations.

Lessons Learned

The Training Bee takes pride in identifying the most critical training requirements of the workplace and curating training programs that are forward looking. The aim of the training “Communicating for impact” is to help participants understand the different types of communication including digital communication and how they can be impactful in their communication by choosing the most appropriate too of communication.

Our team of competent trainers, research the present and future workplace trends across industries and geographies and deliver information, knowledge and tools to overcome the challenges of tomorrow. This preemptive outlook differentiates our course design, its delivery and keeps our clients asking for more.